Preguntas frecuentes
Devoluciones y cambios
¿Cuál es su política de devoluciones?
We offer a 30-day window on standard unused items, while custom-cut greenhouse plastics, shade cloths, and structural kits are strictly non-returnable. Please view our complete Return Policy page for full details.
¿Cómo se inicia una devolución o un cambio?
You must contact our customer support desk at [email protected] to obtain an authorized cross-border RMA tracking label before shipping any cargo. Please check our Return Policy page for complete international routing guidelines.
¿Cuándo me devolverán el dinero?
Once your returned parcel successfully passes our physical inspection, approved credits will be automatically initiated within 10 to 15 business days. Please read our Return Policy page for bank clearing details.
Can I cancel or return my custom-cut product order?
Because our premium greenhouse films, woven plastics, and fabrics are custom-cut precisely to your specifications, we cannot accept cancellations, returns, or exchanges once shipping prep or cutting begins. Please visit our Return Policy page to review our complete custom-cut rules.
Pedidos y pagos
¿Qué métodos de pago aceptan?
We accept all major credit cards and verified international secure payment gateways at checkout. Please view our Terms of Service page to check our encrypted billing protocols.
Can I apply a promo code or discount code at checkout?
Yes, you can apply valid Agrisy promotional discount codes within the dedicated coupon field before final payment verification. Please visit our Terms of Service page for promotional policy restrictions.
¿Puedo modificar o anular mi pedido después de haberlo hecho?
Modifications or cancellations are strictly blocked once custom-cut processing or international logistics sorting begins in China. Please read our Return Policy page to review our definitive custom-cut order constraints.
Do you offer bulk wholesale discounts for large greenhouse projects?
Yes, we provide flexible commercial OEM/ODM solutions and optimized tier pricing for bulk commercial greenhouse procurements. Please contact our support desk directly to request a customized professional contract quote.
Envío y entrega
¿Dónde se realizan los envíos?
We ship directly from China to the United States and Canada. For full details, please view our Shipping Policy page.
¿Cuánto tarda el envío?
Standard parcel shipping takes 5–10 business days after dispatch. For comprehensive transit timelines, please check our Shipping Policy page.
¿Cómo puedo hacer el seguimiento de mi pedido?
You will automatically receive an official trackable courier link via email once your cargo leaves our facility. Please visit our Shipping Policy page for order status support.
¿Qué ocurre si mi paquete se pierde o se retrasa?
If your global tracking hasn’t updated for 5+ days or a confirmed package is missing, contact us at [email protected] immediately. Please read our Shipping Policy page for missing parcel protocols.
Product & Specifications
How do I choose between the 60Nm and 100Nm roll-up motors?
Select the 60Nm motor for sidewalls up to 100 feet and the 100Nm motor for sides over 100 feet. Please explore our product catalog for complete specifications.
What are the benefits of 21% light diffusion on your 6 mil clear greenhouse plastic?
The diffusion converts harsh sunlight into soft, evenly distributed light, eliminating hot spots. Please visit our solutions page for more details.
Can your UV-protected greenhouse film come into direct contact with PVC frames?
No, polyethylene films must not touch PVC pipes directly to prevent premature degradation. Please check our instruction guidelines.
Do you provide custom dimensions and engineering layouts for large-scale hoop houses?
Yes, we offer flexible commercial OEM/ODM engineering solutions tailored to your structural dimensions. Please contact our technical support desk directly.
Have Any Questions?
