配送政策

At Agrisy Greenhouse, we engineer and supply professional-grade intelligent agricultural solutions directly from our advanced manufacturing and fulfillment hubs located across China. We are fully committed to delivering your custom greenhouse structures, premium films, and automated climate systems securely to your site in the United States and Canada.
Please review our comprehensive shipping guidelines below to understand our processing timelines, transit options, and cross-border delivery logistics.

Order Processing & Handling

• Standard Order Dispatch: Most standard greenhouse accessories and parcel shipments are processed and dispatched from our facilities in China within 1 to 2 business days after payment confirmation.
• Freight & Custom Cut Orders Exception: Heavy-duty structural frameworks, custom greenhouse designs, and bulk material orders exceeding 150 lbs require specialized consolidation and customized cargo loading. These shipments do not follow standard parcel processing times (please refer to our International Freight Delivery Guide for accurate freight handling).
• Express & Air Cut-off Times: Expedited or express shipment orders finalized after 12:00 PM EST (Eastern Standard Time) will be queued for dispatch on the next business day.

Shipping Options, Global Carriers & Estimated Transit Times

To guarantee reliable cross-border delivery, we utilize leading global logistics carriers for both air parcel express and local final-mile distribution. Please note that all published transit times are estimates only and are subject to international customs clearance procedures.
1. Standard Shipping & Free Shipping Threshold
• We are pleased to offer Free Shipping on qualified parcel orders over $499 USD to the contiguous United States and major Canadian metropolitan zones.
• Free shipping orders are systematically routed through the most economical and efficient international-to-domestic ground tier (typically utilizing a combination of cross-border line-haul and local UPS Ground, FedEx Ground, or Canada Post).
2. Local Carrier Logistics & Delivery Specifications
• UPS (United Parcel Service)
——UPS Ground (International Line-Haul to Local Ground): Estimated delivery within 5–10 business days once cleared by local customs. Shipping fees are strictly non-refundable.
——UPS Worldwide Expedited / 3 Day Select: Accelerated cross-border air service delivering within 3–5 business days post-customs arrival (excluding weekends).
—— UPS Worldwide Express / Next Day Air: Premium guaranteed overnight or next-business-day delivery once available at the domestic hub. Shipping charges may be refundable if the carrier misses the definitive published service deadline under standard carrier terms.
• FedEx (Federal Express)
——FedEx International Ground / Economy: Delivers to commercial addresses within 5–10 business days (Monday–Friday) and residential addresses with weekend availability in select major zones. Shipping charges are non-refundable.
—— FedEx International Priority: Express air transport providing definitive delivery within 2–4 business days once processed through customs clearance. Fully covered by the FedEx standard money-back guarantee policy for specific lines.
• USPS (United States Postal Service) & PO Box Shipping
——PO Boxes Restriction: If your delivery destination is a PO Box, you must explicitly select the USPS shipping option at checkout. UPS and FedEx cannot deliver parcels to PO Boxes.
——USPS Priority Mail International: Estimated transit of 6–12 business days, though non-guaranteed local customs delays can occasionally extend delivery times up to 2–3 weeks.
——USPS Priority Mail Express International: Guaranteed trackable delivery within 3–5 business days depending on destination proximity to primary international exchange hubs.

Returned Shipments, Customs Failures & Incorrect Addresses

Because our packages travel internationally from China, providing a fully deliverable, validated physical address at checkout is entirely the customer’s legal responsibility.
• Carrier Returns & Refusals: If a shipment is flagged as undeliverable and returned to our sorting facility due to an incomplete/incorrect address provided by the customer, or if the shipment is refused at delivery without prior authorization, the customer is fully responsible for all original non-refundable international shipping costs, return freight fees, and customs duties incurred.
• Reshipping Protocols: Agrisy Greenhouse must physically receive and log the returned package at our hub before any reshipment can occur. We will contact you directly to verify the correct address and process the necessary international reshipment fee.
• Order Cancellations on Returned Parcels: If a customer opts to cancel the order instead of paying for a reshipment, a refund will be issued for the product cost only, minus the original shipping fees, return freight line-haul fees, and any standard restocking penalties.
• Our Error Commitment: If an international return or delivery failure is a direct result of an administrative error on our part, Agrisy Greenhouse will rebuild and reship your order via expedited air freight at zero additional cost to you.

Delivery Confirmation, Customs Clearance & Missing Packages

• Carrier-Confirmed Delivery Policy: Once our cross-border logistics carrier (UPS, FedEx, USPS, or Ocean/Motor Freight) officially logs a tracking status as “Delivered” to the designated order address, Agrisy Greenhouse is no longer legally or financially responsible for lost, misplaced, or stolen packages.
• Crucial Action Steps for Missing Shipments: If your tracking dashboard indicates a package has been successfully delivered but you cannot physically locate it, please execute the following immediate actions:
1. Conduct a Thorough Local Search: Check all residential entryways, side doors, porches, under steps, with close neighbors, or within your facility’s main mailrooms or front offices.
2. Verify the Address Integrity: Double-check the exact shipping address listed on your Agrisy Greenhouse order confirmation to ensure no structural typos were made.
3. Request Official Delivery Confirmation: Reach out to our support team with your global tracking number. We can coordinate with UPS or FedEx to pull an official delivery confirmation. In many international tail-mile cases, this report includes GPS geotags and a photographic proof-of-delivery (POD) showing exactly where the package was dropped.
4. Initiate an Official Carrier Investigation: Contact the carrier directly to file a formal missing package trace. They have access to real-time driver dispatch notes.
• Stolen Cargo & Mail Theft: If you have reason to suspect your package was illegally stolen post-delivery, we strongly advise filing an official report with your local police department immediately.
• Claim Resolution: While Agrisy Greenhouse cannot replace or refund items that carriers have officially certified as successfully delivered, we remain dedicated to your farming success and will gladly supply any specialized customs forms, commercial invoices, or logistical documentation required to support your official insurance claim with the carrier.