Política de devoluciones

At Agrisy Greenhouse, we engineer high-performance agricultural solutions deployed directly from our manufacturing centers in China. We stand behind the engineering quality of our systems. Because our products are specialized and shipped via international cross-border freight, we adhere to a strict and transparent return policy to ensure clarity for all international transactions within the United States and Canada.

30-Day Return Window & Eligibility

• Return Period: Our standard return policy lasts 30 days from the date of purchase. If 30 days have gone by since your purchase transaction, unfortunately, we cannot offer you a refund or exchange.
• Condition Requirements: To be eligible for a standard return, your item must be completely unused, uninstalled, and in the same pristine condition that you received it. It must also be sealed within its original factory packaging.
• Proof of Purchase: To complete your international return processing, we require an official receipt, commercial invoice, or valid proof of purchase. Please do not send your purchase back to any local domestic terminal or the manufacturer without an authorized RMA label.

Strictly Non-Returnable & Exempt Goods

Due to custom cutting, tailored fabrication, biological safety, and international line-haul logistics constraints, several types of agricultural goods are completely exempt from being returned, exchanged, or canceled once dispatched:
• Customized & Tailored Products: Any structural frames, systems, or components built or modified to your unique project specifications.
• Greenhouse Covers & Films: All custom-cut Greenhouse Plastic (including Clear 6 mil Poly Film, High Diffusion Film, Open UV Plastic, and 6.3 mil Woven Poly Sheeting).
• Shade Systems: Custom-sized or bulk Shade Cloth and light deprivation/blackout materials.
• Commercial Structures: Full Greenhouse Kits and Automated Grow Racks.
• Cultivation Consumables: Perishable or sanitary growing items, including seeds, flowers, live plants, or any type of Grow Media (such as Hemp Mats, Coco Coir, and peat moss).
• Promotional Items: Gift cards, branded apparel, and merchandising items.
• Cross-Border Diverted Cargo: Any orders shipped or diverted to countries outside of the primary destination country (USA and Canada).
• Digital Assets: Downloadable climate-control software products or system configurations.

Initiating an International Return

International return shipping costs are the sole legal responsibility of the customer. Due to import/export customs clearance regulations at the Chinese border, returns must follow a strict administrative channel:
1. Request an Authorized Label: Do not ship packages independently. Contact our Customer Support Team at [email protected] with your order number and purchase credentials to request an official cross-border Return Merchandise Authorization (RMA) and pre-paid return shipping label.
2. Deduction of Costs: Once your returned parcel is safely received, cleared through international customs, and processed at our hub, your refund will be issued minus the exact cost of the pre-paid return shipping label and any associated customs import duties.
3. Shipping Fee Disclaimer: All original shipping charges and handling fees paid at the time of checkout are completely non-refundable.
4. High-Value Returns Warning: If you are shipping an eligible item valued over $499 USD, you should strictly utilize a trackable shipping service or purchase comprehensive third-party shipping insurance. We cannot guarantee or assume liability if your returned item is lost or damaged during international transit.

Refunds & Inspection Metrics (If Applicable)

• Inspection Notice: Once your return arrives at our central receiving facility and passes localized inspection, we will send you an automated email confirming receipt. We will simultaneously notify you of the approval or rejection of your refund based on product integrity.
• Processing Timeline: If approved, your refund will be processed immediately. A credit will automatically be applied to your credit card or original method of payment within a standard window of business days (depending on your bank’s processing policy).
• Partial Refunds Mitigation: Only partial refunds may be granted (subject to our absolute discretion) for items not in their original condition, damaged components, or parts missing for reasons not due to our internal engineering error.

Late or Missing Refunds

If you have not physically received your credited refund within 10-14 business days post-approval:
1. Re-check your primary online banking dashboard or merchant account.
2. Contact your credit card company or banking institution directly; financial entities frequently require mandatory settlement buffers before a credit is officially posted.
3. If you have completed these steps and still have not located your funds, please contact us at [email protected].

Sale Items

Only regular-priced items may be evaluated for standard refunds. All promotional, discounted, or sale items are final sale and cannot be refunded.

Defects, Damaged Goods & Exchanges

We only replace or exchange items if they are structurally defective or damaged due to factory errors prior to transit. If you receive a defective system component and need to exchange it for the exact same item, email our engineering support team at [email protected] to initiate an immediate defect review and request a zero-cost replacement dispatch label.

Gift Returns Policy

• If the item was explicitly marked as a gift when purchased and shipped directly to your location, you will receive a digital gift credit for the verified value of your return. Once the uninstalled item is safely returned and processed, a gift certificate will be emailed directly to you.
• If the item was not marked as a gift during checkout, or if the gift-giver had the order shipped to themselves to present to you at a later date, the approved refund will be issued directly to the original purchaser’s payment account.